We are the link to your next home. Whether you are a first time tenant or moving to another property, we will make sure that you get the best services you can expect to find the suitable accommodation and enjoy a peaceful stay in your new home.
We are committed to provide quality service not only to our landlords but tenants also. We like our tenants to enjoy their stay and always make our best efforts in providing high level of services.
If you have found a suitable property advertised with us, you will need to contact us and tenant reference application forms need to be completed if let is agreed. You will need to provide one week rent as holding deposit and authorise credit-reference agency to take references regarding employment, salary, Guarantor etc. A legal tenancy agreement will be drafted between landlord and yourself on the successful references. Rents will be collected in advance through monthly standing order and a 5 week rent deposit will be secured in government backed rent deposit scheme. This deposit will be held until end of tenancy and will be returned / allocated to any repairs required following the end of tenancy inventory checks. If we will be instructed as managing agents for your property by landlord, we will be first contact to report any repairs. We will also be carrying out periodic inspections to make sure everything is kept in satisfactory condition.
Should a tenant have any repair issues or queries they are able to contact us directly by telephone, mobile and email. Having reported a repair, we will book an appointment and strive to rectify the problems as soon as possible. If a complaint is regarding any social issues, we will engage with the relevant authorities and provide necessary support to tenants.
As tenants are also obliged to act in a responsible manner, they must not cause any nuisance or disturbance to the neighbours and take reasonable care of the property. Tenants are also liable to pay bills (Gas, Electric, Water and Council Tax) and must adhere to the conditions of their tenancy agreement.
All repair or maintenance issues must be reported by telephone 0203 602 0708 (during office hours only) or using Contact Us page. Please provide as much information as you can while reporting repairs. (Our opening hours are Monday to Friday 9:30 am – 5:30 pm.)
For out of hours emergencies, call 07902173787 (This number should only be used in genuine emergencies such as locked out, fire or flood and should not be used to report general maintenance issues)
Please check with office if there is a boiler cover from British Gas for your property and you will be able to arrange the appointment with them directly. In other case, please report the repair during office hours and it will be dealt on priority basis.
If you smell gas or think you have a gas leak, immediately call National Grid Gas emergencies on 0800 111 999. (This is a 24 hour emergency line).
For any burst or leaking water pipes, immediately turn off the water supply from stopcock to avoid any damage from leak and report it to office.
In the event of an electrical emergency or power outage please call 105 to be put through to your local electricity network operator.
Alert everybody to vacate the premises without delay, dial 999 and ask for the Fire Brigade.
Dial 999 (serious emergencies only)
Please register with us by calling on 0203 602 0708 or send an online registration request using Contact Us page.
Homelink Estate Agents is a highly trusted establishment specialising in residential property lettings, sales and property management services in and around London...
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